Gambling should be entertaining, not harmful. tibaji is committed to giving every Bangladesh player the tools, information, and support needed to stay in full control of their gaming experience.
At tibaji, we believe that online gambling — whether it is Teen Patti, Andar Bahar, cricket betting, or slots — is a form of entertainment. Like any form of entertainment, it works best when it is enjoyed in moderation, with a clear head, and within limits that you are comfortable with. That is the foundation of responsible gaming at tibaji.
We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Khulna, and we understand that our platform is used by a wide range of people. The vast majority of our players enjoy tibaji responsibly — they set a budget, play for fun, and walk away when the session is over. tibaji's responsible gaming programme is designed to support that majority while also providing a strong safety net for the smaller number of players who may, at some point, feel that their gambling is getting out of hand.
Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience level. It is characterised not by how much money a person spends, but by the loss of control over gambling behaviour and the negative impact that gambling begins to have on daily life, relationships, and finances. tibaji takes this seriously and has invested in tools and processes that give players genuine, practical control over their activity on the platform.
This page outlines every responsible gaming tool available at tibaji, how to use them, and how to seek further help if you need it. We encourage every player to read through this information at least once, even if you feel entirely in control of your gaming right now.
Gambling Is Not a Way to Make Money. All casino games and sports betting carry a house edge or margin. Over the long run, the mathematical expectation favours the house. Please only gamble with money you can genuinely afford to lose. Never gamble with rent money, savings, or borrowed funds. tibaji provides entertainment — not a financial strategy.
Need Help Right Now? If gambling has become a problem and you need to speak to someone immediately, please contact the tibaji support team via 24/7 Live Chat. Our trained support agents can activate a cooling-off period or self-exclusion on your account within minutes. You do not need to justify your request — we will act immediately.
Deposits and Losses Are Real Money. It can be easy to lose track of real-world value when playing online. tibaji displays your current balance and transaction history clearly in your account dashboard. We encourage you to check your balance and deposit history regularly so you always have an accurate picture of what you have spent.
Every feature and policy in the tibaji responsible gaming programme is built around these six principles, applied consistently across every game and betting market on the platform.
Every player must confirm they are 18 or older at registration. Identity documents are checked before any withdrawal is processed. tibaji uses KYC procedures to prevent underage gambling across all products including Teen Patti, slots, and cricket betting.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately. Reducing a limit applies instantly; increasing a limit requires a mandatory cooling-off period before the new higher limit becomes active.
You can set a maximum session duration for your tibaji account. When your session limit is reached, you will be automatically logged out and a notification will be displayed. This tool helps players avoid extended play sessions that can impair judgement and lead to chasing losses.
A cooling-off period temporarily suspends your ability to place bets or access games, while keeping your account open. Periods can be set for 24 hours, 48 hours, 7 days, or up to 30 days. This tool is useful when you feel you need a short break but do not want to close your account permanently.
If you feel that gambling has become a genuine problem, you can request permanent self-exclusion from the tibaji platform. Once activated, your account is closed and you will be prevented from opening a new account. Self-exclusion is a serious, long-term measure and is not reversible for a minimum period of 6 months.
The tibaji support team is available around the clock via Live Chat. Support agents are trained to handle responsible gaming requests sensitively and confidentially. Any player who reaches out about a gambling concern will be treated with care — never judged, never pressured to continue playing.
Each tool can be activated directly from your account settings or by contacting tibaji support via Live Chat. Here is a detailed guide to each one.
Navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. Enter your preferred maximum in BDT (e.g., ৳5,000 per week). The limit activates immediately. To lower your limit, changes take effect right away. To raise it, a 7-day review period applies to protect you from impulsive decisions.
Go to Account Settings → Responsible Gaming → Session Limits. Set the maximum number of minutes per session: 30, 60, 90, or 120 minutes, or enter a custom value. A countdown timer will be visible during your session. When the limit is reached, you are logged out automatically and shown a summary of your session activity.
Go to Account Settings → Responsible Gaming → Take a Break. Select the duration of your cooling-off period: 1 day, 2 days, 7 days, 14 days, or 30 days. During this period your account remains open but deposits and game access are blocked. You may still log in to view your balance and transaction history. The block lifts automatically when the period ends.
Contact tibaji support via Live Chat and request self-exclusion. Our team will close your account immediately, cancel any pending bonuses, and flag your details to prevent re-registration. Any remaining balance at the time of exclusion will be refunded to your bKash, Nagad, or Rocket wallet. The minimum exclusion period is 6 months. After the minimum period, re-activation requires a formal request and a review by our team.
Problem gambling does not always look the same. Sometimes it develops gradually. The questions below are a self-assessment guide — if you answer "yes" to two or more of them, we strongly encourage you to reach out to the tibaji support team or to activate a cooling-off period today.
Answer honestly. No one else will see your answers.
Do you find yourself gambling with more money than you originally planned to spend in a session?
Have you tried to win back money you have lost by continuing to gamble ("chasing losses")?
Have you borrowed money, sold possessions, or dipped into savings to fund your gambling?
Has gambling caused arguments with family members, friends, or colleagues?
Do you feel restless, anxious, or irritable when you try to reduce your gambling or stop altogether?
Do you think about gambling frequently during the day — while at work, at home, or before going to sleep?
Have you concealed the extent of your gambling from people close to you?
Have you gambled to escape stress, anxiety, loneliness, or other difficult emotions?
If you answered "yes" to two or more questions above, please contact tibaji support immediately via 24/7 Live Chat and ask to activate a cooling-off period or self-exclusion. You can also ask for a referral to a professional support service. Taking action early makes a significant difference.
If you are concerned about your gambling — or about someone else's gambling — here is how to reach the tibaji responsible gaming team and what to expect when you do.
Click the Live Chat icon on any page of the tibaji platform. The chat is available 24 hours a day, 7 days a week, including Eid, public holidays, and weekends. Average response time is under 3 minutes. You do not need to be logged in to start a chat.
Tell the support agent that you have a responsible gaming concern. You can say something as simple as "I need to take a break" or "I want to set a deposit limit". You do not need to explain yourself in detail — the agent will take your request seriously and act on it without delay.
The support agent will activate the requested tool — deposit limit, cooling-off period, or self-exclusion — on your account in real time. You will receive a confirmation message in the chat. Cooling-off periods and self-exclusion take effect the moment the agent activates them, with no delay.
If you would prefer to communicate by email or require a more detailed conversation, contact the tibaji support team at the address shown in the footer of this page. Mark your message "Responsible Gaming Request" and our team will respond within one business day with personalised guidance and, if appropriate, signposting to external professional support resources.
Confidentiality Guaranteed: All responsible gaming requests are handled with complete confidentiality. Your request will not be shared with other players, your contacts, or any external party other than tibaji's internal responsible gaming team. You will never be pressured, incentivised, or contacted with promotional offers following a responsible gaming request.
Whether you are a new tibaji player or a long-standing member, these practical habits will help keep your gaming enjoyable and under control.
Decide how much you are comfortable spending before you start a gaming session, and stick to it. Use tibaji's deposit limit tool to enforce this budget automatically. Treat your gambling budget the same way you would treat money spent on any other form of entertainment.
It is easy to lose track of how long you have been playing, especially during engaging game rounds. Use tibaji's session time limit feature or simply set a timer on your phone. Taking regular breaks — even five minutes every hour — helps maintain perspective and reduces impulsive decision-making.
Chasing losses — increasing bets or continuing to play in an attempt to win back money already lost — is one of the most common patterns in problem gambling. If you have reached your budget for the session and have not won it back, the correct action is to stop. Tomorrow is another day.
Avoid gambling when you are tired, emotionally distressed, or under the influence of alcohol. These states impair judgement and make it harder to stick to a budget or recognise warning signs. Gambling at tibaji should be a clear-headed choice made for entertainment, not as a coping mechanism.
If you are worried about your gambling, talking to a trusted friend or family member can be an important first step. You do not have to deal with concerns alone. The tibaji support team is also here to listen and help — you can reach us any time, day or night, via Live Chat.
tibaji provides a full transaction and gaming history in your account dashboard. Reviewing your history once a week — how much you deposited, how much you withdrew, and your net position — gives you an honest and grounded picture of your gambling activity and helps identify any patterns worth addressing.
Responsible gaming makes the tibaji experience better for everyone. When you are playing within your limits and in control of your time and budget, every game of Teen Patti, every cricket bet, and every slots spin is simply more enjoyable. Explore what tibaji has to offer — responsibly.